SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of expressforu (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://expressforu.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good sweatshirt, comfortable and pleasant, if you need a good basic sweatshirt, then it is perfect, wear usually a S-M, xl sat perfectly
For its price worthy. At its height 178 ordered xxl, with sleeves everything is ok, but i would like to be more authentic. Comes wrinkled, difficult to pat, but in general i advise.
I ordered l height 160, a bit long, but i just wanted it) very warm, i liked the color very much. Recommend this product)
Delivery sdek to the apartment, hoodie cool, warm, color beautiful
Quality is normal. Color did not like, some dirty, i thought it would be more beige
Cool sweatshirt, soft inside, color beautiful) fast delivery
Very bad material
Klaasnaya jacket, the size approached, the courier brought to the house, everything is like)
The sweatshirt for its price is excellent, warm and soft. Came quickly, the courier delivered to the apartment. At her s took xxl to look like an ovesice. Came with a small deflect, but this is not critical if the hands grow from where it is necessary and there are skills of owning a thread with a needle.
Very cool sweatshirt! I ordered my daughter, and now i'm myself. Thank you very much to the store!
The bike is good enough) but on the growth of 172 i would ordered for a bigger size) that would feel more confident)) and so when the bike is tilted, it immediately rises up)
Great hoodie. Warm
Very cool, with fleece inside gives incredible comfort, it does not want to shoot. I took xxl, the size is perfect on my s-m, sits oversize
I made an order on may 2, it came on may 21, relatively fast delivery, i'm happy. I have the size m, but chose xxl, so that the sweatshirt was freer. In general, moderately oversize. On growth 170 is not particularly long, but also norms. Jacket with fleece, so for the summer i do not advise ordering. I liked it, not bad)
The goods are good, came relatively quickly, on the growth of 162 ordered xl looks like an oversize.
Pleased with the bright color. Inside is a warm lining. In late autumn-winter-early spring.
Super! Xl sat perfectly, but xl is also good